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Meg Josephson's avatar

Thank you so much for letting me chat more about ARE YOU MAD AT ME? - I hope it reaches everyone who needs it!

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Eng Sales's avatar

Being agreeable feels safe, especially in customer relationships. But customer-pleasing is not the same as customer-serving.

When you default to yes:

• You overpromise.

• You stretch your team thin.

• You confuse the value you actually deliver.

In the long run, it breaks trust instead of building it.

I’ve written about this trap and how to reset expectations in a healthier way for both sides. Here’s one post that might resonate:

👉 TFT: Selling to the Stressed-Out Buyer: https://open.substack.com/pub/engsales/p/selling-to-the-stressed-out-buyer?utm_campaign=post&utm_medium=web

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